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Reviews
Hear directly from our residents and their families about their care experiences by exploring our reviews. When you choose West Village Post Acute, you can trust that you’re receiving exceptional care from a team committed to your health, comfort, and safety.
Bad attitudes
Horrible please do not send your family to this facility. It’s very nasty in there. They do not shower or take care of your family. They go hours without being cleaned up and the CNA’s and nurses walk by the rooms with the call lights on without doing anything. The nurses barely do any wound care. You can smell the other residents infections through the whole room. It’s honestly sad please get your family out of there asap! The housekeeper barely cleans and she walks around with an attitude all day. I hear cnas talking about the residents and their family all the time. The administration doesn’t do anything about reports. Honestly they need to close down
My uncle came to this facility for therapy and rehabilitation, not to be coerced into taking medication. He has firm personal beliefs against pain medication and clearly declined it with the nurse, who was professional, respectful, and fully honored his right to refuse. He specifically praised the nurse for advocating for him and explaining his choices. The situation became disturbing due to the therapist, Mary. Despite being told no, she repeatedly pressured my uncle to take pain medication while alone with him in his room. After he refused, she reported to the nurse that he was requesting the medication, which was not true. This caused the nurse to return to the room confused and concerned only because she was told by Mary that my uncle was asking. The nurse again clarified that he had every right to refuse. These medications were not even scheduled. Mary’s actions were deeply inappropriate and alarming. My uncle was terrified, upset, and felt trapped, unsure how to stand up for himself in that moment. As a family member, I was shocked and confused because therapists do not have medical degrees and should never interfere with a patient’s medication decisions. This crossed serious professional and ethical boundaries and destroyed our trust. The nursing staff showed integrity and strong patient advocacy, but Mary’s conduct was unacceptable. No patient should ever feel intimidated or coerced into taking medication. Think twice before sending your family here!!!!
Business response
My wife has been there a little while now she’s had multiple staff complaints of abuse by staff members
Business response





